Frequently Asked Questions
Questions about products
What sizes do you offer for baby clothes?
We offer a range of sizes for baby clothes, typically ranging from newborn to 24 months. Please refer to our size chart for more information on specific measurements.
How do I care for my baby's clothes?
We recommend following the care instructions on the label of each garment. In general, we recommend washing all baby clothes in cold water and using a gentle detergent. You can also hang dry or tumble dry on low heat.
Which shoe size should I choose?
Shoe sizes vary by brand and the information can be found on the product page under "Size guide''. In the absence of information, it is possible to refer to general shoes size guide here.
Are your products guaranteed?
Depending on the product and the brand, some damages are under warranties. Refer to the Terms and Conditions page in the Warranties section for more details.
Which sizes to choose according to the age of my child?
In general, all clothes and shoes have a size guide according to the brand. On the product page, below the image, there are different tabs including Information, Size Chart, Shipping and Comments. The information can be found under the Size Chart tab.
How to care for your outdoor clothing?
Investing in a quality waterproof outerwear is essential, and naturally, you want it to retain its properties for as long as possible. Weather conditions can affect even the most expensive outdoor garments. Fortunately, a simple wash can make all the difference in maintaining their performance. it is possible to refer to Care Instruction of the product page
Gift Card
Do you offer gift wrapping or gift messages?
Yes, we offer gift wrapping and gift messages for an additional fee. Simply select the gift wrapping option during checkout and provide the gift message in the designated field.
Why do I need to provide a card number even if I pay with a gift card?
Usually, you must enter a credit card number only if there is a fee remaining after the gift card has been validated.
If the problem persists, please contact us
Is it possible to return a gift card?
No, gift cards are non-refundable. gift cards are non-refundable.
Where can I verifIf I received a free gift card with my purchased, if I want to return it, do I have to give it back ?y my gift card balance?
Any product of gift card that was given for free with purchase must be returned upon reimbursement. Otherwise, the value of the product or gift card will be deducted from the total of the refund.
If I purchased items on my gift card, is the reimbursement going to be also on a gift-card?
Yes, we always reimburse on the original payment method.
What should I do if my gift card is lost or stolen?
Protect your gift card like cash. It cannot be replaced or refunded if lost or stolen.
Shipping & Return
What if I receive a damaged or defective item?
We apologize for any inconvenience this may cause. Please contact our customer service team immediately and provide photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible.
What is your return policy?
We offer a hassle-free return policy for our customers. If for any reason you are not satisfied with your purchase, you can return it to us within 30 days of delivery for a full refund. Please refer to our return policy for more information.
How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose during checkout. Typically, orders are processed within one to two business days and delivered within three to seven business days. Please refer to our shipping policy for more information.
What is the delivery time for an online order delivered to the store?
An email is sent when the order has arrived in the store, within 3 to 10 business days.
What is the delivery time for an online order delivered by post?
For standard delivery*, delivery is usually made by Canada Post within 2 to 10 business days. Some products may have an additional delivery time of 2 to 12 weeks. If this is the case, the delay will be indicated on the page of the product in question. *Delivery times are for reference only and are not guaranteed. During the holiday season, from November 15 to January 6, delays may be longer.
Order Tracking
How can I know the status of my order?
If you placed your order with a customer account, you can check the status of your order by logging in. To do this, click on the "Connection" tab located in the upper right corner of the home page. You will be able to consult the "Order History" tab to find out the status of your order.
If you have selected in-store picking, the status "In Process" will appear when your order is complete, then you will receive an email from the branch confirming that your order is ready to be picked up.
If you have selected the recovery by mail, the status "Delivered" will appear when your order is complete, then you will receive an email from Canada Post with a tracking number.
If you have not created a Baby Fiore customer account, you will receive an email from the selected branch or from Canada Post. This email will confirm that your order has been completed.
How can I track my order?
When the order is completed, an email containing the Canada Post tracking number is emailed to the customer. To track the order, you can enter this number on the Canada Post website to see the progress of the delivery.
Online order
I try to place an order, but why is it constantly refused?
If your order on Baby Fiore is consistently declined, we recommend that you check the following:
- The billing address entered must exactly match the address listed on your credit card statements.
- If you made a payment by Paypal, make sure you click on the "Order" button on the website.
- If you have moved recently, make sure your postal code has been changed at your bank.
- If you live in a new neighborhood, our system may not be able to validate your postal code. In this case, please contact us.
- Make sure all fields (CVC, expiration) are filled correctly when you use a gift card.
- Do not refresh the page or use the return buttons during the payment processing time.
- If the problem persists, we recommend using another payment method.
I do not have a credit card, can I still place an order online?
If you do not have a credit card, you can use the following payment methods:
- PayPal
- Visa/MasterCard Debit
- Prepaid Credit Card
I have picked picking in the store, but why do I still have to enter my delivery address?
The site will always ask you for a delivery address to complete the order, regardless of the type of delivery selected.
You simply need in the tab "Delivery Mode" select "Picking in store" and selected in the scroll bar the shop in which you want to deliver your order.
Can I order if I live outside of Canada ?
Refer to the shipping information page.
Where can I find the shipping cost of my order online ?
You can find the shipping cost of your order just by proceed to checking out.
I try to place an order, but it does not work and an error message appears. What should I do ?
We can help you over the phone, please contact us. Orders cannot be placed over the phone only. However, we can assist you over the phone. A priori, check that your delivery and billing addresses and your credit card details are complete and accurate.
Home delivery is not available for my online order, what should I do?
Some products are not available for delivery by post, only in-store pick-up is possible. If the delivery method by post is not available when paying for your order, one of the products in your cart must have the mention Delivery available in-store only, on the page of the product in question.
How can I return an item ordered online?
Within 15 days of receiving your order, it is possible to return an item to one of our stores or by standard ground shipping. To return by post, click here . Returns in store are free, mail returns at a fee of Can $9.99 plus tax. A return surcharge may apply to items based on their size, weight, or the distance they must travel. These fees are in addition to the Can$9.99 base fee. Original shipping charges paid are non-refundable. Please note that for international orders (including those delivered to the United States), shipping charges for any returned item(s) or order(s) are at the customer's expense.
How can I cancel an order?
It is possible to cancel a recent order if it is pending at the web order processing center. Unfortunately, if your order is processed and/or shipped, it will not be possible to cancel the order. We invite you to contact us quickly to inform us of the cancellation of your order via our contact form.
How can I modify an order?
It is not possible to modify a web order. If the order is not processed and/or shipped, it is possible to cancel it and place a new order.
We invite you to contact us quickly to inform us of the cancellation of your order via our contact form.
Shipping Fee
Free shipping on $100 + orders
Payment Methods
COD, PayPal. Stripe, Debit/Credit Card
Exchange & Returns
You can return any item with in 30 days