Exchange and Return Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with the tag attached. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as pacifiers and teethers cannot be returned.

Order Placement

Once you've placed your order, you will receive an order confirmation email with your order details.

Order Processing

Our team will then process your order, which typically takes one to two business days. During this time, we will verify your payment information, review your order for accuracy, and prepare your package for shipment.

Shipment

We work with trusted shipping carriers to ensure that your package is delivered to you safely and on time. The delivery time will vary depending on your location and the shipping method you choose during checkout.

Delivery Confirmation

Once your package has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package and monitor its delivery status.

Delivery

When your package arrives, please inspect it carefully to ensure that it is in good condition. If you notice any damage or defects, please contact our customer service team immediately. We take great care to ensure that our shipping process is efficient and reliable. If you have any questions or concerns about our shipping process, please don't hesitate to contact us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@babyfiore.com

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@babyfiore.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should email mail our customer service team at info@babyfiore.com

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need help?

Contact us at info@babyfiore.com for questions related to refunds and returns.